Why Did Squarespace Charge Me Twice?

If you noticed that Squarespace charged you twice, it can be concerning and confusing. There are several potential reasons why this might have happened. Below, I outline common causes and practical steps to address each situation:

1. Multiple Subscriptions

Possible Cause:

You might have more than one active subscription, possibly for different websites or services.

Action Steps:

1. Log in to your Squarespace account.
2. Navigate to the "Billing" section: Check each of your websites to identify if there are multiple active subscriptions.
3. Review each subscription: Verify if you are being charged for any additional services, such as custom domains, G Suite, or marketing tools.
4. Contact Support: If you find subscriptions you do not need, contact Squarespace customer support to cancel or modify the services.

2. Overlapping Billing Cycles

Possible Cause:

Your billing cycles may have overlapped due to a change in your subscription plan or payment methods.

Action Steps:

1. Check Billing Dates: Review the billing dates of your subscriptions to see if they might have overlapped.
2. Review Charges: Match the charges with the dates and details provided in your billing summary.
3. Adjust Billing Cycles: Contact Squarespace to adjust your billing cycle, so charges do not overlap in the future.

3. Reattempted Payment

Possible Cause:

If an initial payment fails due to insufficient funds or another issue, Squarespace may retry the charge, resulting in two charges if both attempts were ultimately successful.

Action Steps:

1. Check Your Bank Statement: Confirm if the same amount has been deducted twice around the time of the payment attempts.
2. Contact Customer Support: Reach out to Squarespace support with details including your account information and the dates of the charges to request a refund for the duplicate payment.

4. Human Error

Possible Cause:

You might have accidentally subscribed to the same plan twice or made two payments without realizing it.

Action Steps:

1. Review Your Activity: Check your account’s billing history for any recent changes or multiple payments.
2. Confirm Subscription Details: Ensure that you did not initiate two subscriptions for the same service or feature.
3. Contact Squarespace Support: Explain the situation to the support team and request a review and possible refund if an error is confirmed.

5. Technical Issues

Possible Cause:

Occasionally, technical issues on Squarespace’s end or with your payment processor can lead to duplicate charges.

Action Steps:

1. Contact Support: Report the issue directly to Squarespace customer support.
2. Provide Evidence: Document your billing statements and provide screenshots if possible to aid in the investigation.
3. Request a Refund: If it is confirmed to be a technical error, request a refund for the duplicate charge.

Final Considerations

• Keep Records: Maintain clear records of all charges and correspondence with Squarespace support.
• Monitor Your Accounts: Regularly monitor your bank statements and Squarespace billing to catch any irregularities early.

By following the steps outlined, you can systematically identify the reason for the duplicate charge and take appropriate action to resolve the issue. If the problem persists or you are unsatisfied with the resolution, consider escalating the matter within Squarespace’s support structure.