Not receiving emails from Squarespace can be frustrating and can occur due to various reasons, ranging from spam filters and email client settings to issues within Squarespace itself. Here's a comprehensive guide to diagnosing and resolving this issue:

1. Check Your Spam/Junk Folder

• Reason: Sometimes emails from Squarespace might be flagged as spam by your email provider.
• Action: Go into your email client's spam or junk folder to see if the emails from Squarespace have been erroneously filtered there.
• Solution: If you find the emails there, mark them as "Not Spam" or move them to your inbox.

2. Add Squarespace to Safe Senders List

• Reason: Preventing future emails from being filtered out.
• Action: Add "notifications@squarespace.com" and other Squarespace-related email addresses to your email client's safe sender or whitelist.
• Solution:
• Gmail: Go to Settings > See all settings > Filters and Blocked Addresses > Create a new filter. Enter the Squarespace email address, click "Create filter," and select "Never send it to Spam."
• Outlook: Go to Settings > View all Outlook settings > Junk email > Safe senders and domains > Add the Squarespace email address.

3. Verify Your Email Address on Squarespace

• Reason: The email address registered on Squarespace might be incorrect or outdated.
• Action: Log into your Squarespace account and go to Profile > Account Settings.
• Solution: Double-check and, if necessary, update your email address.

4. Check Email Client Filters and Rules

• Reason: Custom filters or rules in your email client might be redirecting emails.
• Action: Review the filters or rules settings in your email client.
• Solution: Ensure that no rule is inadvertently filtering out Squarespace emails. Adjust or remove rules if necessary.

5. Ensure Email Quota is Not Exceeded

• Reason: If your email account is full, it will not receive new emails.
• Action: Check your mailbox storage quota.
• Solution: Delete unnecessary emails or upgrade your storage plan.

6. Check Your DNS Settings

• Reason: Misconfigured DNS settings can prevent email delivery, especially if you are using a custom domain.
• Action: Ensure that your DNS records are correctly configured. You might need to add or adjust MX, SPF, DKIM, and DMARC records.
• Solution: Refer to Squarespace’s DNS settings guide or contact their support for assistance. You can also use DNS checking tools to verify your settings.

7. Contact Squarespace Support

• Reason: There might be an issue with Squarespace’s email delivery service that only their support team can address.
• Action: Contact Squarespace support by logging into your account and submitting a support request.
• Solution: Provide detailed information about the issue, including the email addresses involved and any troubleshooting steps you've already taken.

Additional Considerations

• Email Aliases: If you're using an alias or a forwarding address, ensure those settings are properly configured.
• Third-Party Integrations: If you’re using integrations or plugins that handle forms or email deliveries, ensure those are set up correctly and functioning as expected.
• Temporary Outages: Squarespace or your email provider may experience occasional outages. Check their status pages for any reported issues.

By systematically working through these steps, you should be able to identify and resolve the issue preventing your receipt of Squarespace emails. If the problem persists, engaging with professional support can provide further diagnostic avenues and solutions.