How Do I Stop Paying for Squarespace?

If you wish to stop paying for your Squarespace subscription, you’ll need to cancel your subscription properly to avoid continued charges. Below are the steps and considerations to ensure a smooth cancellation process:

Steps to Cancel Your Squarespace Subscription:

1. Backup Your Content: Before canceling, make sure to back up any important content. You can export data, download images, and save texts that you might need later.

2. Log into Your Squarespace Account: To cancel your subscription, you’ll need to log in to your Squarespace account.

3. Go to Account Settings:

4. On the Home Menu, click on the "Settings" option.

5. Choose "Billing & Account" from the list of settings options.

6. Manage Your Subscription:

7. Click on "Billing."
8. Under "Billing," select "Subscriptions."

9. Here, you will see a list of all active subscriptions.

10. Cancel the Subscription:

11. Click on the subscription you want to cancel.
12. Look for the option to cancel your subscription. This is usually labeled as "Cancel Subscription" or "Cancel Plan."
13. Follow the on-screen prompts to confirm the cancellation.

Additional Considerations:

• Refund Policy:

• Squarespace offers a 14-day refund policy for annual subscriptions. If you’re within this window, you may request a refund directly from the billing settings.

• Domain Name Considerations:

• If you purchased a domain name through Squarespace and want to keep it, you'll need to transfer it to another domain registrar before canceling your subscription. This process involves unlocking the domain and getting an authorization code from Squarespace, then initiating the transfer at your new registrar.

• Email Service:

• If you're using email services provided through Squarespace (such as Google Workspace), you'll need to manage or cancel those services separately through Google or another email provider.

• Website Data Retrievability:

• Once the cancellation is complete and the grace period (if any) expires, your website will be taken offline, and the data associated with it will be deleted after a specific period. Ensure you’ve exported any data you want to keep.

• Subscription Periods:

• Note that Squarespace won't pro-rate refunds for the remaining unused time on most subscription plans, especially if it's beyond the initial 14-day period for annual plans. Monthly subscriptions will not be refunded and can be used until the end of the current billing cycle.

• Reactivation:

• Should you decide to return to Squarespace, your website data might still be recoverable within 30 days of your subscription cancellation, but there are no guarantees. Reactivation is possible by renewing the expired subscription during this period.

Follow-Up Steps:

• Monitor Your Billing Statements:
• After canceling, keep an eye on your bank or credit card statements to ensure no further charges are processed.

• Should you notice any discrepancies, contact Squarespace support promptly to resolve the issue.

• Confirm Cancellation:

• Check your email for a confirmation of cancellation from Squarespace. Retain this email for your records in case any issues arise.

By carefully following these steps and considering the additional factors, you can avoid any further charges and manage your online presence effectively. If you encounter any issues during the process, you can reach out to Squarespace customer support for assistance.