How Do I Do a Partial Refund on Squarespace?

To issue a partial refund on Squarespace, you'll need to navigate through the platform's interface carefully, as the native functionality for partial refunds is not inherently built into Squarespace. However, you can achieve this by following a series of steps that involve working with the payment processor you integrated with Squarespace. Below, I’ll outline the steps for managing partial refunds for each of the major payment processors typically used with Squarespace:

Conditions & Limitations

Before proceeding, it's important to note: - Ensure your refund policy is clearly stated on your website. - Refund policies should always comply with the legal regulations of your jurisdiction. - Refundable amounts must originate from actual settlements already received.

Steps for Different Payment Processors:

1. Stripe

If you use Stripe as your payment processor, follow these steps:

1. Log in to your Stripe Account:

2. Go to the Stripe website and log in with your credentials.

3. Find the Payment:

4. Navigate to the “Payments” section on the left-hand sidebar.

5. Locate the specific transaction you want to partially refund. You can use the search bar to find it by customer name, email, or transaction ID.

6. Process the Partial Refund:

7. Click on the transaction to open the details page.
8. Click on the “Refund” button on the top right.
9. Enter the amount you wish to refund into the “Refund Amount” field.
10. Click “Refund” to complete the partial refund.

2. PayPal

For those using PayPal as a payment gateway, here’s how to handle partial refunds:

1. Log in to your PayPal Account:

2. Go to the PayPal website and log in with your PayPal credentials.

3. Find the Transaction:

4. Go to the “Activity” tab to view all transactions.

5. Locate the specific payment you wish to partially refund. You can filter by dates, names, or transaction ID for quicker access.

6. Initiate the Partial Refund:

7. Click on the transaction to display details.
8. Click on the “Issue a refund” option.
9. In the pop-up window, enter the amount for the partial refund.
10. Add a note if needed, then click “Continue” and review the details before confirming the partial refund.

3. Square

If your payments are processed through Square, conduct partial refunds as follows:

1. Log in to your Square Dashboard:

2. Go to the Square website and log in with your credentials.

3. Locate the Transaction:

4. Go to the “Transactions” section.

5. Find the specific transaction you intend to partially refund. Utilize the search and filter options for efficiency.

6. Refund Partially:

7. Click on the transaction to bring up the details.
8. Select “Issue Refund.”
9. Enter the amount you wish to refund.
10. Choose a reason for the refund if prompted.
11. Confirm by clicking “Issue Refund.”

Updating Squarespace Order Status

After issuing the partial refund via your payment processor, it’s important to document this on Squarespace:

1. Log in to Squarespace:

2. Access your Squarespace account and navigate to the “Commerce” section.

3. Edit the Order:

4. Go to “Orders” and find the specific order associated with the refund.

5. Click to open order details.

6. Add Notes or Adjust Status:

7. You may want to add a note in the order details mentioning the partial refund and the amount.
8. If applicable, adjust the order status to reflect the changes made.

By following these steps for your respective payment processor, you can effectively manage partial refunds for transactions processed through your Squarespace store. Remember to communicate clearly with your customer regarding the partial refund to maintain transparency and trust.